Skip to main content

Frequently Asked Questions & Troubleshooting

This page answers common questions and helps solve problems you might encounter on Dexetera.

Account & Wallet Questions​

Q: Do I need a Dexetera account?​

A: No account needed. You just connect your wallet. Your wallet IS your account.

  • No username/password
  • No email verification
  • No personal information required
  • Connect wallet = Done

Q: What if I forget my password?​

A: There is no password to remember.

Your wallet password (MetaMask, Phantom, etc.) is your security, not Dexetera's.

If you forget wallet password:

  1. Recover using seed phrase
  2. See your wallet's recovery process
  3. Dexetera has nothing to do with it

Q: Can someone else access my account?​

A: No. Unless they have your private keys or seed phrase.

Your wallet is yours alone. Dexetera doesn't have access.

Q: Is my information safe?​

A: Yes. Dexetera doesn't collect personal information.

What's visible:

  • Your wallet address (public)
  • Your transaction history (public, on blockchain)

What's NOT visible:

  • Your identity
  • Your real name
  • Your location
  • Your email
  • Your phone number

Trading Questions​

Q: What's the minimum deposit?​

A: [SPECIFY_MINIMUM] USDC

But practically, you need to account for:

  • Minimum amount to open position
  • Trading fees
  • Gas fees

Recommended: Start with [RECOMMENDED_MIN] USDC to have room for learning.

Q: Can I partially close a position?​

A: [Specify: Yes/No based on Dexetera features]

Currently: You close entire position at once. No partial closes.

(May be added in future)

Q: How long can I hold a position?​

A: Until contract expiration (1 year maximum).

You can hold for:

  • Minutes (day trade)
  • Days (swing trade)
  • Months (position trade)
  • Up to 1 year (contract expires)

Before expiration, you can:

  • Close position (lock in profit/loss)
  • Roll over (move to next contract)

Q: Can I set a stop loss automatically?​

A: [Specify: Yes/No based on Dexetera features]

Currently: [SPECIFY] You must monitor and close manually.

(Stop loss automation may be added)

For now: Set price alerts in MetaMask or another service, then close manually when alert triggers.

Q: What happens if I don't close before expiration?​

A: Position auto-settles at the last price of the underlying asset at the time of expiration.

  1. Settlement at the last price of the underlying asset at the time of expiration

Q: Can the data source be manipulated?​

  • Multiple data source feeds

For custom contracts, creator chooses data source. Choose reputable sources.

Q: What if data source disappears?​

  • Settlement will be based on the last available price from the data source before it disappeared

This is why you should check data source reliability before trading.

A: Theoretically yes, practically depends on data source.

  • ✓ Bitcoin price (clear, measurable, data source exists)

Steps:

  1. Contract reaches Day 365 (expiration date)
  2. Data Source provides final settlement price
  3. Your position closes automatically
  4. Profit/loss calculated
  5. Funds sent to your wallet in USDC

No action needed, but you won't be able to extend after this point.

Q: Can I roll over multiple times?​

A: Yes. You can roll over as many times as you want.

Each roll-over:

  • Costs a fee
  • Moves position to next 1-year contract
  • Restarts liquidation price calculation
  • Gives another year to trade

Q: Is there a maximum leverage?​

A: [SPECIFY_MAXIMUM]x maximum.

Leverage limits depend on:

  • Contract type
  • Your account history
  • Platform risk management

Start conservatively, build reputation, increase over time.

Fees & Costs Questions​

Q: Why do I pay fees?​

A: Fees fund:

  • Platform development
  • Server infrastructure
  • Security audits
  • Team salaries
  • Community support

Q: Can fees change?​

A: [Specify: Yes/No]

Currently: Fees are [CURRENT_RATES].

Dexetera may adjust fees in future:

  • To improve economics
  • To compete with other platforms
  • To fund development

Users will be notified in advance.

Q: Are there hidden fees?​

A: No hidden fees.

You pay:

  • Opening fee (shown before trading)
  • Closing fee (shown before closing)
  • Roll-over fee (shown before rolling)
  • Gas fee (shown in wallet)

All fees visible before confirming transaction.

Q: Can I reduce fees?​

A: No volume discounts currently.

Fee reduction strategies:

  1. Hold longer (fewer trades = fewer fees)
  2. Use less leverage (smaller positions = lower fees)
  3. Bundle positions (fewer open trades)
  4. Wait for fee reductions (may happen in future)

Q: Do I pay fees even if I lose?​

A: Yes. Fees are charged regardless of P&L.

Example:
Opened at $50,000 (paid fee)
Price drops to $40,000 (position loses money)
Close position (pay fee again)

Total cost: Deposit + Fee + Fee + Loss

This is why fees matter more with leverage.

Technical Issues​

Q: My position won't open - "Insufficient funds"​

Cause: You don't have enough USDC for:

  • Position amount
  • Opening fee
  • Gas fee
  • Margin reserve

Fix:

  1. Add more USDC to wallet
  2. Or reduce position size
  3. Or use less leverage

Check:

Total needed = Amount + (Amount × Leverage × Fee%) + Gas

Q: Position is stuck/frozen​

Cause: Usually blockchain confirmation delay

Fix:

  1. Refresh page
  2. Wait 2-5 minutes
  3. Check on Arbiscan.io for transaction status
  4. If "failed" - it was rejected, funds returned

Q: Can't connect wallet​

Causes & Fixes:

  1. Wrong network

    • Switch wallet to Arbitrum network
    • Not Ethereum mainnet!

  2. Browser extension disabled

    • Make sure MetaMask/Phantom extension is ON
    • Refresh page

  3. Popup blocked

    • Allow popups for Dexetera domain
    • Try different browser if issue persists

  4. Wallet not installed

    • Download MetaMask from official site
    • Not from random download link

Q: Gas fee too high​

Note: Gas fees are NOT Dexetera fees. They're Arbitrum network costs.

Causes:

  • Network congestion (high demand)
  • Complex transaction

Fixes:

  1. Try again later (when network is less busy)
  2. Gas fees fluctuate by time of day/week
  3. Usually very low on Arbitrum (cheaper than Ethereum)

Q: USDC balance shows zero even though I have funds​

Causes:

  1. Wrong network

    • MetaMask set to Ethereum, not Arbitrum
    • Need USDC on Arbitrum specifically

  2. Token not imported

    • MetaMask may not auto-detect USDC
    • Need to manually add token

Fix:

  1. Switch network to Arbitrum
  2. Click "Import tokens"
  3. Paste: 0xFF970A61A04b1cA14834A43f5dE4533eBDDB5F86
  4. USDC balance appears

Q: Transaction pending forever​

Causes:

  • Network overload
  • Insufficient gas
  • Transaction error

Fix:

  1. Check on Arbiscan.io
    • Paste your wallet address
    • Look for your transaction
  2. If "failed" - funds returned, try again
  3. If "pending" - wait up to 10 minutes
  4. If still pending after 10 min - contact support

Q: Liquidation happened too fast​

Why it's fast:

  • Smart contracts don't have emotions
  • They execute instantly when price hits limit
  • No human can stop it

Prevention:

  1. Use lower leverage (5x or less)
  2. Monitor position constantly
  3. Close before liquidation price
  4. Don't use high leverage on volatile assets

Position & Trading Questions​

Q: What's the difference between LONG and SHORT?​

LONG = Betting price goes UP SHORT = Betting price goes DOWN

See Trading Basics for details.

Q: Can I change my position (switch LONG to SHORT)?​

A: No direct switch.

Process:

  1. Close LONG position (get USDC back)
  2. Open SHORT position (use USDC)

Or open opposite position while keeping first one open (two positions at once).

Q: My position shows loss - should I close it?​

Decision depends:

  • Is loss due to temporary price swing? → Maybe hold
  • Are you below stop loss? → Close now
  • Getting close to liquidation? → Close immediately

Rule: Don't hold losses hoping they recover. Have a plan.

Q: Can I borrow money to trade?​

A: No. Dexetera doesn't allow borrowing.

You can only trade:

  • USDC you own
  • USDC in your wallet

Q: What if price gaps through my stop loss?​

Example:

  • Stop loss set at $48,000
  • Price jumps from $49,000 to $47,000 (skips $48,000)
  • Your position liquidates at gap price, not stop

This can happen in volatile markets. That's why stop losses aren't 100% guaranteed.

Contract & Expiration Questions​

Q: When does a contract expire?​

A: 1 year from creation.

Example:

  • Created: January 1, 2026
  • Expires: January 1, 2027
  • Roll over available: November 1, 2026

Q: What if I don't roll over before expiration?​

A: Position auto-settles.

  1. Automatic closure at expiration
  2. Settlement at Data Source price
  3. Profit/loss in your wallet
  4. Done (no action needed from you)

Q: Can the Data Source be manipulated?​

A: Theoretically possible but unlikely.

Dexetera uses:

  • Established data sources (CoinGecko, Chainlink, etc.)
  • Multiple Data Source feeds
  • Dispute resolution mechanism

For custom contracts, creator chooses Data Source. Choose reputable sources.

Q: What if Data Source disappears?​

A: Contract becomes unresolvable.

Dexetera will:

  • [SPECIFY: Pause contract / Use fallback Data Source / Other procedure]

Currently: [SPECIFY YOUR PROCEDURE]

This is why you should check Data Source reliability before trading.

Q: Can I create a contract on anything?​

A: Theoretically yes, practically depends on Data Source.

Requirements:

  • Metric must be measurable
  • Data Source must exist and be available
  • Metric must be publicly verifiable
  • Shouldn't cause manipulation incentives

Examples that work:

  • ✓ Bitcoin price (clear, measurable, Data Source exists)
  • ✓ Stock price (clear, measurable, data available)
  • ✓ Weather data (measurable, APIs exist)

Examples that don't work:

  • ✗ "Something amazing happens" (too vague)
  • ✗ "Bitcoin price: I'll decide" (not objective)
  • ✗ "Weather but only if cloudy" (subjective)

Security Questions​

Q: Is my private key safe?​

A: Only as safe as your device.

Security layers:

  • MetaMask/wallet encrypts key locally
  • Key never shared with Dexetera
  • Key stored only on YOUR device

Your responsibility:

  • Strong password for wallet
  • Protect your seed phrase
  • Don't use wallet on public WiFi
  • Don't connect to phishing sites

Q: Can Dexetera steal my funds?​

A: No. Funds held in smart contracts, not Dexetera servers.

  • Dexetera never has access to your keys
  • Dexetera can't freeze accounts
  • Dexetera can't reverse trades

Smart contracts are transparent and audited.

Q: What if my wallet gets hacked?​

A: Funds can be stolen if hacker gets private key.

Protection:

  1. Use hardware wallet (Ledger, Trezor) for large amounts
  2. Never share private key
  3. Use strong passwords
  4. Don't click suspicious links
  5. Verify URLs (no typos)

If hacked:

  • Your funds in smart contracts are vulnerable
  • Move remaining funds immediately
  • Cannot be recovered by Dexetera

Q: Should I trust Dexetera?​

A: Smart contracts are trustless, not trust-requiring.

  • Code is open-source (verifiable)
  • Audited by security firms
  • Transparent transactions
  • You don't trust Dexetera, you trust the code

Still Have Questions?​

Not found answer here? Check:

  1. Documentation - Full technical docs
  2. Discord - Community support
  3. Twitter - Announcements and updates
  4. Email: [support@dexetera.win]

Remember: If something feels wrong, it probably is. Don't trade when unsure. Ask questions first.